drjobs ERC Sr. Associate العربية

ERC Sr. Associate

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
• Be part of a team that actively seeks customer feedback to improve levels of service
• Participation in the continuous improvement of HR processes.
• Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system

Employment Type

Full Time

Company Industry

Retail

Department / Functional Area

R&D

Key Skills

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.