Troubleshoot platform issues and help analyze application issues through such techniques as interpreting log files, reading stack traces, and data analysis to identify root cause of issues.
Opening problem cases with vendors as needed and driving them to conclusion.
Ownership attitude towards issues to work with multiple partners and drive resolution.
Help hire talented team members and help them grow providing Technical and professional guidance
Develop and implement best-in-class processes, metrics and practices
Provide guidance in the creation and modification of standards and procedures
Exercise judgment in prioritizing work coming in from multiple stakeholders, building strong relationships with multiple teams
Create and update high-quality documentation for maintaining and administering the platform, including process documentation and Support Knowledge base articles.
Maintain and execute Integration platform's Backup and business continuity plan
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