E-Partnerships Account Executive

Manage order preparation and shipment respecting Business rules and requests (time, quantity and quality).
• Ensure a quick resolution of Customer queries while offering the highest level of customer service.
• Investigate any issues raised and revert to the Customer.
• Respond to e-mails received within the SLA and guidelines framework, professionally and with an all-encompassing response.
• Update order status on the monitor.
• Manage the shipment provider, proceed to handover and follow up on delivery process.
• Assess, evaluate, and propose continuous process improvement.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Escalate high profile customer complaints to management.
• Make any outbound calls required to follow-up on Customer’s enquiries and requests, members/customers surveys or any other calls as required from time-to-time.
• Produce operation reports and customer management reports.
• Help solve problems and make informed decisions that affect the service, and productivity.
• Receive the orders from eCommerce back office, and process them into the POS.
• Maintain the stock level and liaise with management to ensure replenishment and deliveries.
• Ensure all documentation and stock updates are done in a timely manner.