Front Desk Agent

Responsibilities:
• Stays up to date on rooms rates, packages, discounts in relation to other departments
• Taking same day reservations and future reservations when necessary as well as making cancellations where required.
• Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures
• Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel
• Balance total at the close of each shift. Control of meeting room keys and master key of the Hotel
• Registers guests and assigns rooms, accommodates special requests whenever possible
• Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
• Reports any unusual occurrences or requests to Shift Leader or designated Manager
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel
• Develops a thorough knowledge of computer system, room allocation and types of rooms
• Make adjustments and handle paid outs. Transfer folios charged to city ledger to each company master file or PM account
• Take departmental readings at the beginning of each shift. Handle cash, travelers’ cheques, credit cards and direct billing requested properly
• Complete check-in and check-out procedures efficiently. Obtain house bank and keep it balanced. Post charges to guests accounts
• Responsible for returning guests’ passports after scanning them immediately