Sales Agent

Responsibilities:

• Have full and up to date knowledge of the hotel products and services.

• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach.

• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.

• Actively participate in maximising revenue through up-selling.

• Follow up on non-guaranteed and waitlisted bookings.

• Handle no-shows and cancellations efficiently.

• Maximize selling opportunities by adding customer value at every opportunity.

• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.

• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.

• Prepare, update and file all correspondence relating to room sales.

• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.

• Assisting on guest visa inquiries.

• Handling Group Reservations by communicating with the Events/Sales Department