Spa Receptionist

Responsibilities:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations
• Aquire knowledge about all areas of the health club in order to serve the guest effectively
• Usinge the appropriate telephone techniques and manner.