Front Office

Responsibilities
• Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
• Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
• Always use guest names, obtain form guest luggage tag, if not available.
• Assist guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
• Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifying the guest’s name and room number.
• Maintain a high level of knowledge about MJ facilities and services as well as Dubai and other Jumeirah International properties to be equipped to answer guest enquiries and questions