IT Administrator

Responsibilities:
• Provides first level IT supports to colleagues and guests
• Responds to guest queries in a friendly and efficient manner
• Works within the ITIL process framework ensuring all activities are accurately logged
• Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities.
• Maintains an updated IT knowledge to enable continuous improvement to the services offered to users.
• Shares knowledge with colleagues within the department
• Completes projects as allocated by the IT Manager / Director of IT
• Comprehensive knowledge of computer hardware / software concepts.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Places software into production by loading software into computer; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.