Director of Food and Beverage

Responsibilities:

• Manage all Food and Beverage Outlet operations.
• Maintain exceptional levels of guest service.
• Ensure compliance of brand standards.
• Manage Food and Beverage budget and monthly forecast.
• Recruit, manage, train and develop the Food and Beverage team.
• Manage guest queries in a timely and efficient manner.
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Develop menus with other members of Food and Beverage team.
• Design an incentive program for the team members to maximize sales and revenue.
• Carry out annual and mid-year performance reviews with the Food and Beverage managers.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Ensure communication meetings are conducted and post-meeting minutes generated.
• Assist other departments wherever necessary and maintain good working relationships.
• Comply with hotel security, fire regulations and all health and safety legislation.