Assistant Retail Manager

Responsibilities:
• Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Implements a high standard of customer focus within the store
• Review and provide regular feedback on staff’s performance against expectations
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Regularly audit own store administration and resolve any issues
• Actively seeks ways to achieve or exceed store sales targets
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Maintain high standards of visual appearance throughout the store
• Regularly assesses customer service standards within store
• Achieve target productivity metric for the store based on the number of customers per day
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)
• Achieve the revenue targets for the store
• Effective resource planning for customer service