Telesales

Responsibilities
• Provide extraordinary service to our customers via phone, email, and other access channels
• Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
• Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
• Achieving all targets for contact handling turnaround times, quality, productivity, and many others as established by the management
• Being a role model for the team demonstrating outstanding personal behaviours and performance
• Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
• Handling patients, referral sources, and administrative department inquires Preference
• Below the age of 30
• Preferred immediate joiners
• Proven work experience as a Customer Service Executive Qualifications:
• Good time-management skills
• Great interpersonal and communication skills
• MBA/ BBA/ B.com/ M.com etc.
• Minimum 2 to 5 years of relevant experience Benefits:
• Medical Insurance