Front Office Intern

Responsibilities:

• Ensure The First Collection brand standards, policies and procedures are adhered to all times.

• Greet and welcome all guests approaching the Front Desk in accordance with TFC standards.

• Lead and supervise all Front Desk Agents in running each shift smoothly.

• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks.

• Train all new joiners and team on hotel procedures and policies.

• Handling cashiering duties and forex exchange.

• Be familiar with all the Front Office systems and software required for the position.

• Ensure that all hotel standards are met when assisting the guests and handling information.

• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

• Review Front Office logs, Trace File and Credit Limit daily.• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

• Be familiar with all in-house groups.• Be aware of closed out and restricted dates.

• Coordinate with Duty Manager on any challenges and solution during each shift.

• Be familiar with hospitality vocabulary and codes.

• Have knowledge of emergency procedures and assist as needed.

• Always use proper etiquette when communicating with guests and associates.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Lead by example in upselling rooms, meal packages and other promotions or guest programs.

• Maintain a clean and tidy work area.• Perform any other works as and when assigned by the line manager and/or management