Av Support Engineer

Responsibilities:

• Administration of AV and home automation equipment and software.
• Run periodic video, audio and signal testing. Diagnose and resolve technical hardware, software and connectivity issues related to AV/home automation systems and services provided by the IT team.
• Design and review AV architecture for various projects and recommend enhancement/improvements.
• Ensure all AV and home automation systems are always available and in working condition.
• Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
• Perform routine hardware and software maintenance on AV and home automation equipment including any upgrades and patches that may be required.
• Identify and escalate situations as required.
• Troubleshoot communication or connectivity related issues on AV and/or home automation systems.
• Provide AV support for all users.
• Provide prompt and quick service to users.
• Provide Support and assistance to System Engineers, Support Engineers and IT Managers when required in setting up or troubleshooting AV/home automation systems.