Front Office

Responsibilities:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on arrival and close their bills correctly.
• Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader.
• Provide personalised check in to all VIP guests.
• Update and maintain all guests’ profiles history files accurately.
• Be efficient in assisting guests throughout their stay with any requirements.
• Enrolling guest to Jumeirah One Loyalty Membership Program.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensure that the Reception desk is manned, operationally prepared and stocked at all times.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
• Display high product knowledge of all services and facilities of the hotel.
• Report for duty on time and wearing the correct uniform.
• Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
• Act as Concierge, assisting in giving advice, helping to make restaurant reservations, arrange transportation, etc.