drjobs Guest Relation Manager – Front Office العربية

Guest Relation Manager – Front Office

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:

  • Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
  • Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
  • Implementing procedures to improve services offered with the aim of attracting more customers.
  • Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
  • Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
  • Understanding what guest expectations are and anticipating problems in order to prevent complaints.
  • Acting as a link between guests and hotel management.
  • Attending meetings with management to discuss problems and strategies for improvement.
  • Handling cash or payments made by credit card.
  • Understanding safety and emergency procedures.

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Chefs / F&B / Housekeeping / Front Desk

Key Skills

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