Food & Beverage

Responsibilities:
• Conduct communication with customers and colleagues in a polite, professional and friendly manner
• Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required
• Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
• Offer assistance to colleagues when required, to ensure designated work goals are met