Helpdesk Operator

Responsibilities:
• Follow-up with clients/tenants and technicians re job cards issued.
• Fast and efficient handling of queries with clients.
• Communication with site management and staff relating to calls/emails received.
• Answer calls within the agreed KPI (Key Performance Indicator).
• Fast and efficient handling of queries with tenants/clients.
• Record tenant/Client and system fault requests on the CAFM system accurately.
• To priorities calls in accordance with procedure.
• Assign, generate and schedule job cards for technicians and building managers.
• Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.