Waitress

Responsibilities:
• Consistently monitor quality of food & beverage being served
• Acquire in depth knowledge of the food & beverage menu in order to assist and provide advice to guests
• Responsible for all service preparations before, during & after the service (mis-en-place and mis-en-scene)
• Actively use up selling techniques to exceed guest expectations and increase revenue
• Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment
• Perform all necessary tasks to service guests within the Club Rotana lounge according to the standard of performance manual of the hotel
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Great and seat customers and serve them in a professional, discreet and personalized way
• Ensure minimum wastage, breakage and spoilage