Senior Business Analyst

Understand the desired customer experience and customer journey pain points
• Develop a deep understanding of the business requirements of internal stakeholders and end users and match these with the appropriate solutions.
• Work closely with Ecommerce, CX, Loyalty, Marketing, and Retail teams to ensure the system meets business needs and define those customer journeys.
• Partner with business stakeholders to ensure alignment between business strategy and the roadmap of Tech initiatives.
• Manage technology changes and product enhancements, working collaboratively with key stakeholders to translate business requirements into appropriate functional specifications
• Manage the specifications and parameters of the system and data integration points (inbound and outbound)
• Build and manage relationships with business stakeholders and act as an ambassador for Chalhoub Tech
• Create and maintain training resources and deliver training to users
• Monitor and report on user engagement and adoption of technology
• Maintain user guidelines/policy and documentation
• Troubleshoot and resolve issues
• Support users during post go live phases, and ensure the transition to operations teams
• Develop and create customized reports and dashboards based upon the needs of business partners
• Assist users in leveraging the value of the data captured by the system to generate insights which enhance understanding of Chalhoub customers and drive business engagement
• Serve as the expert to drive the planning, prioritization, design, development, and deployment of projects & product enhancements
• Keep abreast of new technology features and functionalities to provide recommendations for process improvements and technical updates.
• Help define and create custom field / objects, complex workflow rules, record types, data validation, page layouts and third-party integrations
• Contribute to the evolution of our tech stack by acquiring and maintaining knowledge of new and emerging technologies, tools, and architecture.
• Participate in relevant projects and community activities as and when needed