IT Field Support Associate

• Log all the incidents and requests in the Service Desk system
• Initiate systems and network troubleshooting and monitoring, and replace defective components as needed
• Install and configure specified software packages such as operating systems, business applications and other office tools
• Ensures technical equipment is running and being maintained properly
• Provide the necessary support for the shops POS systems including any issues during the POS daily closing
• Support in the opening, closing and renovation phases of stores
• Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises
• Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers