Guest Relation Manager

Responsibilities:

As a Guest Relation Manager for Conrad Dubai, you will be responsible for performing the following tasks to the highest standards:

The Guest Relations Manager will act as the “owner” of the guest database and is responsible for helping to create the amenity calendar.

Greeting and interacting with guests and assisting with guest requests.

Assisting in the guest amenities program.

Will act as guardian of the VI P sequence of service for all guest services (arrival, departure, Concierge, housekeeping day use and turndown,) and will work closely with Department Heads and Front Office Manager to ensure VIP focus is maintained across the hotel.

Ensuring guest preferences are met while delighting and exceeding guest expectations.

Identifying potential VIPs prior to arrival and ensure pre-arrival communication is followed to identify guest needs, arrival time, etc..

Responsible for reviewing daily arrivals and flagging as VIPs, coordinating amenities, ensuring proper room blocking, and handling any and all special requests.

Maintaining working knowledge of hotel operations to ensure flawless interdepartmental communication and coordination.

Ensuring all VIP arrival rooms are checked prior to guest arrival.

M eeting, greeting and escorting VIP guests including curbside check-ins.

Ensuring the guest is delighted and satisfied; upon arrival, during the stay and during a fond farewell.

Acting as main point of contact for designated VIP guests and top level.

Resposible for monitoring VIP guest satisfaction and maintain permanent contact with guests while they are on property.

Upon req uest, joining the Sales Team on VIP site tours, client events, etc. to establish relationship and demonstrate VIP program to poten tial clients.

Responsible for training initiatives with Ops Teams,Forbes Standards, Brand Strandards, Top 100 Hilton, Top HH Guests, Mystery shop visits, etc

Own and resolve guest problems, ensure to drive SALT scores and online reputations.

Work closely with Quality Manager and champions to identify core problem issues and elaborate action plans to prevent them.