ERC Sr. Associate

Responsibilities:

.

Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool
.

Responsible to work on Ticketing to resolve the queries received from the employee
.

Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
.

Adhere to defined processes and ensure delivery in accordance with set quality standards
.

Thorough knowledge of policies & processes for multiple Customers group
.

Ensure the Service level are achieved at all times for HRS processes
.

Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
.

Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
.

Take ownership for query resolution and individual metrics