Business Excellence
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Job Description
Responsibilities:
• Responsible for supporting Business Excellence Manager in developing the hotel strategy; defining, implementing and maintaining process framework elements and taking active role in improvement programs.
• Supporting the requirements of the balanced scorecard and strategy
• Supporting guest feedback management processes and associated standards
• Supporting colleague innovation.
• Diving colleague awareness of Business Excellence and quality related principles
• Facilitating improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring
Employment Type
Full Time
