Hotel Manager

Responsibility:

• Assist in the execution of the hotel's business strategy to achieve goals set in the hotel’s Balance Scorecard.
• Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
• Verify the quality of the products used in the hotel operation on a regular basis.
• Take responsibility for the timely delivery of capital projects to ensure company assets are effectively maintained.
• Encourage and foster teamwork in order to share resources and best practice between departments.
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Lead the operation in the absence of the General Manager when required.
• Act as Senior Manager on Duty for the hotel as scheduled.
• Perform any other duties that management may reasonably require.
• Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.
• Assist the Managing Director to prepare monthly forecasts, annual marketing plans, business review reports as needed.
• Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.
• Control expenses and recommend and implement measures to control them.
• Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.
• Ensure departmental meetings are well planned, result-oriented and produce effective outcomes.
• Ensure that an effective marketing approach is applied to all operations.
• Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.
• Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.