Store Manager

Drive eNPS through people experience initiatives and culture

- Oversee stores day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule

- Offer support to store staff during in-store events

- Act as the key point of contact with back-office team

- Ensure click and collect are conducted within SLAs

- Ensure customer data is properly captured by the team in adherence to marketing team requirements

- Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..

- Increase the revenue target of the store

- Drive sell-throughs within the store

- Support in-store CX initiatives

- Provide input to whats working well, whats not working well within the store