Retail Manager

Duties

• Lead gift shop project by developing shop strategy and sourcing third party operators.
  
• Shop planning and business model that meets sales KPI s.
  
• Create a highly positive and memorable visitor experience that supports the Museum s core purpose and encourages repeat visitation.
  
• Lead the store operator to achieve income goals, sales goals, and all operating objectives.
  
• Process sales of the shop following established accounting procedures to ensure the accurate processing of all POS transactions and inventory movements.
  
• Maintain a professional and positive presence on the sales floor.
  
• Respond to customer inquiries and assist in making selections to ensure the highest level of guest service is provided.
  
• Support the efficient operations of the online shop including but not limited to reorder of products and supplies and shipments.
  
• Assist with implementing the social media and marketing plan of the store.
  
• Perform other duties as called for to ensure the overall efficiency of the store and position.
  
  

Requirements

• Minimum of 5 years of experience as retail manager in institutions such as 5* Hotels or at a large scale visitor / leisure attraction.
  
• Experience of developing or contributing to sales strategies.
  
• Experience of managing third- party contractors.
  
• Knowledge of excellent customer service and visitor needs.
  
• Advanced level of point of sale software, sales analysis reporting, Microsoft Excel knowledge to review sales performance.
  
• Knowledge of the local market and customer expectations in the UAE.
  
• Fluency in Arabic & English.