Director of Information Technology

Responsibilities :
• Strong knowledge and practical experience of hospitality solutions and integrations. For example PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SunSystems), Material Control (FMC), Telephone Systems
• Coordinate with business partners and develop strategies to implement various technology solutions effectively
• Liaise with department heads to gather requirements and determine deliverables according to business expectations
• Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders
• In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence
• Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitiveness
• Maintain knowledge on emerging trends and initiate appropriate decisions for various technology
• Administer maintenance, licensing and purchase of all information technology software systems
• Analyse all business objectives and recommend solutions to all technology investments across the Hotel and F&B divisions
• Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio
• Manage Vendor / Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion
• Ensure Vendor / Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metrics
• Ensure that excellent customer service and communication is a hallmark of the IT department
• Ensure effective use of resources to provide a 24 / 7 1st & 2nd level support service
• Nurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement