CID Associate

Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
• Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
• Maintain a structured filing system, as per CID and audit procedures requirements.
• At least 1 year of experience as a front desk agent in a 5*property.
• Service focused personality is essential.
• Front Office computer literacy (e.g., OPERA, VICAS, etc.)
• Fluency in Arabic and English is a must; additional languages are a plus.
• Excellent organizational skills and attention to detail