Reception Supervisor
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Job Description
- Supervise daily shift process ensuring all Team Members adhere to standard operating procedures
- To acts as Hotel Duty Manager when assigned Duty Manager shifts
- Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Conduct Team Member briefings, debriefings and delegate specific tasks at the start and end of every shift
- Assist in the induction of new Team Members to create a great new starter experience
- To ensure, by supervising the Front Desk Team Members, that service provided to guests is at the highest level at all
- Managing the booking process ensuring all relevant details are taken and the customer journey is personalized
- Make the customers' stay a memorable experience by providing excellent service, communication and administration
- Answer the phone, take reservations and deal with any enquiries
- Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
- Prepare daily reports as required
- Manage guest payments, invoices, receipts and reconcile shift transactions
- Manage comprehensive hand over to following shift.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
