Reservations Supervisor

Responsibilities:

• Help implement and maintain effective and robust reservation procedures. Resulting in excellent inventory management, statistics and minimal no shows & denials.
• Support the hotel Revenue Management function & cover some aspects of the role.
• Actively support and manage the day to day function of the hotel reservations and call centre team as well as support the various third party sites.
• Maintaining and coaching to ensure telephone standards are achieved for cluster services between Parks and Hotel.
• Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion.
• Promote the company vision and values when dealing with both internal & external customers.
• Build excellent internal and external customer relationships by delivering a professional and dedicated service.
• Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it.