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Reservations Supervisor
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Reservations Supervi....
back_arrow Reservations Supervisor

Reservations Supervisor

2 - 2 years
Not Disclosed
1 Vacancy

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Reservations Supervisor

Job Description

Req ID : 1109913

Responsibilities:

  • Help implement and maintain effective and robust reservation procedures. Resulting in excellent inventory management, statistics and minimal no shows & denials.
  • Support the hotel Revenue Management function & cover some aspects of the role.
  • Actively support and manage the day to day function of the hotel reservations and call centre team as well as support the various third party sites.
  • Maintaining and coaching to ensure telephone standards are achieved for cluster services between Parks and Hotel.
  • Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion.
  • Promote the company vision and values when dealing with both internal & external customers.
  • Build excellent internal and external customer relationships by delivering a professional and dedicated service.
  • Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it.

Company Industry

Hotels / Hospitality

Department / Functional Area

Administration

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About Company

Information Technology & Services

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Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014