This is a remote position. KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity! The Role: Our client is looking for a Senior Service Engineer who will work as an Epic ECSA side-by-side with our Epic ECSAs, ODBAs, and other Infrastructure teams in the design and engineering of solutions that run our Epic Infrastructure. Our Epic deployments span multiple on-premises datacenters and multiple regions of Microsoft Azure and are used by more than 50,000 concurrent users daily, and more than 160,000 unique users each month.Delivering a highly resilient, highly available, highly secure, and highly performing Epic deployment is an utmost priority for our Infrastructure teams. Working with our broader Epic Infrastructure teams, this ECSA Service Engineer will be responsible for helping ensure that the design and solutions deployed for our Epic Infrastructure continues to deliver and improve upon these goals. This engineer will help function as one of the technical leads for Epic client infrastructure for various projects and initiatives towards these ends. RequirementsRequired qualifications: Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering 5 years of related experience; more preferred Experience in automation, specifically related to deployment, recovery, or other manual processes Experience with n-tier solutions Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually) Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis Preferred qualification: Epic ECSA Certifications. Strong knowledge of Epic Client Infrastructure (Hyperspace, Hyperspace Web, Epic Print Services, WebBLOB, Interconnect, MyChart, Hyperdrive, etc.). Strong knowledge of Citrix and/or VMware App and Desktop Virtualization technologies. Must be familiar with modern scripting and programming languages to automate tasks like PowerShell, JSON/REST and Python. Familiar with Infrastructure as code configuration, operating System configuration tools such as Ansible/Puppet/Chef. Extensive knowledge of Windows operating systems Fully understands Windows system features/ roles, registry tweaks, AD Group Policy structures, performance, and reliability tuning techniques. Knowledge of networking technologies (DNS, DHCP, VPN, etc.) protocols (TCP, UDP, HTTPS, FTP, SMB, SNMP, LDAP, etc). Knowledge of how network appliances such as load balancers, routers, firewalls and network intrusion systems that can enhance or impede security, reliability and performance. Fluent with diagnostic tools like Perfmon, SysInternals, Wireshark, and Fiddler. Leadership in discovering new technologies that improve application security, uptime and performance. Ability to review current system and operational support standards and recognize when changes should be made and then document and communicate those changes. Cloud Experience (Azure Preferred) Benefits 401k Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Identity Theft Plans Retirement & Pension Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Required qualifications: Bachelor\'s Degree in Computer Engineering, Computer Science, Mathematics, Engineering 5 years of related experience; more preferred Experience in automation, specifically related to deployment, recovery, or other manual processes Experience with n-tier solutions Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually) Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis Preferred qualification: Epic ECSA Certifications. Strong knowledge of Epic Client Infrastructure (Hyperspace, Hyperspace Web, Epic Print Services, WebBLOB, Interconnect, MyChart, Hyperdrive, etc.). Strong knowledge of Citrix and/or VMware App and Desktop Virtualization technologies. Must be familiar with modern scripting and programming languages to automate tasks like PowerShell, JSON/REST and Python. Familiar with Infrastructure as code configuration, operating System configuration tools such as Ansible/Puppet/Chef. Extensive knowledge of Windows operating systems Fully understands Windows system features/ roles, registry tweaks, AD Group Policy structures, performance, and reliability tuning techniques. Knowledge of networking technologies (DNS, DHCP, VPN, etc.) protocols (TCP, UDP, HTTPS, FTP, SMB, SNMP, LDAP, etc). Knowledge of how network appliances such as load balancers, routers, firewalls and network intrusion systems that can enhance or impede security, reliability and performance. Fluent with diagnostic tools like Perfmon, SysInternals, Wireshark, and Fiddler. Leadership in discovering new technologies that improve application security, uptime and performance. Ability to review current system and operational support standards and recognize when changes should be made and then document and communicate those changes. Cloud Experience (Azure Preferred)
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