Customer Information Management Jobs in Dubai

Responsibilities: Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with More...

Responsibilities Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, deve More...

Responsibilitiees: Support Project Managers in one or several projects by assisting them in tracking open actions, conducting ad hoc deep dives to provide data insights useful for decision-making, analyzing processes to identify critical points and improvement opportunities, and ant More...

Responsibilities: Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player Team: support hiring and on-boarding of new team members and contribute to our high-performing culture Possess flexibility and More...

Responsibilities: Own and drive multiple high-priority training projects focused on driving cultural change/transparency Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people Understand, then differentiate training experiences based on More...

Responsibilities: Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video) Use internal tools to create and maintain dashboards representing key customer issues/defects Work with our Learning and Development (L&D) to continuously improve train More...

Role Description:-Successfully migrate all existing knowledge articles for all voice / chat / back office processes from as is sharepoint platform to proposed frameworkConstantly innovate on How articles / content can be strategically positioned to increase agent adoptionWork with all More...

Responsibilities Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the More...

Responsibilities: Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes.

Responsibilities: Responsible for Client onboarding, ongoing education to maximize outcome and Business Review meetings with customer Senior Management (Customer Success Lifecycle). Work closely the customers and the project teams, create requirement specifications and cost/time est More...

Responsibilities: You will support and manage all Customer Services business management processes to drive Customer Services revenue and market growth; You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes; E More...

Responsibilities: Fulfilling tasks set out by supervisors from several departments. Attending meetings and taking minutes. Performing research at a supervisor's request. Updating social media platforms and writing copy for posts.

Responsibilities: Managing content development. Resolving client queries and problems. Managing and guiding junior consultants. Supporting business development activities. Performing financial analyses. Assessing computing needs, shortcomings, and requirements. Overseeing dai More...

Analyze data or insights to determine industry and consumer trends Devise long-term development strategies for product categories Develop exit strategies for unsuccessful products Foster trust relationships with vendors to achieve better pricing and quality of services Place app More...

Customer Care and Sales Ensure adherence to the Hybrid Customer Care Department Standards of Excellence Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat) Identify ways to person More...

Responsibilities: Maintain register for Wheel chair issuance Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities Manager. ( A check list to be maintained) Keep track of the mall More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products i More...

Responsibilities: Develops and maintains a business recovery plan and procedure; reviews, revises, and expands existing plans and protocols. Conducts risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions More...

Responsibilities: Meeting with clients, determining their needs and requirements, providing strategic advice, and managing their assets accordingly. Preparing risk analyses and financial, investment, and asset management reports. Creating, organizing, and managing client portfoli More...

Gather and document business requirements, lead fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, end user training. Conduct solution design workshops. Develop business process designs, perform functional c More...