Contact Center Services Jobs in UAE

JOB QUALIFICATIONS & REQUIREMENTS Minimum of 1 year in a call center or high-volume phone position Good verbal and written communication skills Dependable and able to adhere to schedule Effective problem-solving skills Effective listening skills–Customer service orient More...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met. Ensure a good relationship with our third party outsourced. Responsible of calibrating the service between external and internal customer care staff More...

The job posting is outdated and position may be filledOversees contact center quality of the work in-line with quality and performance standards & Knowledge management programEstablishes standards governing customer interactions and implements monitoring programs. Designs trai More...

. Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates. . The QA will monitor inbound and outbound calls, chat and email responses. . Track customer service and conformity as per company policies and procedures . More...

Under general supervision, performs a variety of cleaning and custodial duties including daily cleaning and supplying of bathrooms, offices and other assigned areas in accordance with standard procedures. Uses cleaning devices such as wet mops, wringers, duster, vacuum cleaner and oth More...

Responsibilities: - Respond to customer inquiries and provide accurate information via phone, email, or chat - Handle customer complaints and resolve issues promptly and professionally - Provide product and service information, as well as assistance with placing orders or making reser More...

Date: 10 Feb 2024 Company: Air Arabia PJSC (G9) Location: Sharjah AE Country: AE Job Purpose Assist More...

Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environme More...

Hiring Telesales Representative to attract investores in international stock market. Candidates with telesales experience preferred. Job based on High Commission Employment visaMed insurance. Arabic English and urdu Hindi speakers required.Job Types: Fulltime Permanent NewGradSalary: More...

Your Qualifications – Solid And Appropriate Bachelor Degree in Mechanical, Electrical, Civil Engineering or Engineering product design; Engineering experience, or comparable experience; Three-dimensional conceptual skills; Knowledge of technical software (eg. Autocad 2D, More...

Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations. Strong background in digital strategy and customer experience enhancement, ideally in collaboration with digital teams. Expertise in process op More...

Requirements To be successful in this role, you should meet the following requirements: Bachelor Degree in Business or related field desired but not necessary dependent upon prevailing market conditions At least 5 years of relevant Management experience in financial services an More...

Essential Requirements: Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers like Microsoft Cisco Genesys or others will be highly desirable. Exce More...

Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable. Excellent and assertive More...

KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly efficiently and in a professional manner Schedule appointments according to set procedures and policies Document all interactions and activities relevant to the call and uses appropriate Wrap-up code Conduct More...

Ensure the invoices, Debit notes, Credit notes etc. are processed in line with P2P documented SOPs and any deviations are notified, agreed, and captured in SOPs Ensure that any exceptions flagged by the system are appropriately resolved before ultimate posting. Verify and follow u More...

Provide daily partnering support to business operations by assisting in O2C activities. PDC Management, which includes PDC collection, Warehousing, Banking, Maturing, Hold / Postponement etc. Identify, highlight and expedite timely action to resolve exceptions / interface fallouts More...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations shift towards digitalfirst selfserve interactions and integrate customer insights across channels. More...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channel More...

Assist in determining Group and country cash levels. Decide on necessary actions to be taken based on the daily cash position, facility utilization and headroom Provide inputs and recommendation to Manager – Cash Management to mobilize cash to manage liquidity efficiently (m More...