Visitor Services Training Manager Natural History Museum Abu Dhabi

JOB DESCRIPTION

Visitor Services Training Manager - Natural History Museum Abu Dhabi

About BLR:

BLR WORLD is an award-winning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

About the role:

Our clients visitors are a top priority and our visitor-facing teams must be well-trained to deliver exceptional experiences. The Training Manager will design schedule and deliver training for the Visitor Services team and all staff interacting with visitors. The program will include induction daily bite-sized sessions and ongoing training to ensure staff remain engaged well-informed and motivated.

Responsibility:

Training Content and Delivery

• Design robust training frameworks and curricula that align with competency models and performance expectations.

• Align training initiatives with the companys strategic goals and business objectives.

• Create engaging and impactful training content including course outlines presentations handouts and assessments.

• Curate and adapt existing training materials to meet specific learning needs and industry trends.

• Manage our LMS to support training delivery and administration.

• Deliver engaging and effective training sessions workshops and webinars.

• Track and report on employee training progress completion rates and course evaluations.

• Analyze evaluation data to identify areas for improvement and make recommendations for future training initiatives.

Visitor Experience

• Work with the operations team to develop the ongoing training strategy.

• Devise training subjects content and session structures.

• Request and coordinate training sessions from other BLR WORLD departments.

• Manage guest speakers/trainers.

• Organize necessary resources for training sessions including room booking.

• Manage the training schedule for the Visitor Services team.

• Monitor staff training records to ensure compliance with mandatory training and certification.

• Report on training outcomes and budget.

• Cover other Visitor Service positions when required including acting as a Visitor Services Duty Manager.

Required Experience:

• Strong instructional design skills and ability to create engaging learning experiences.

• Minimum 5 years experience of composing and delivering training to large groups in a cultural hospitality or customer-facing environment.

• Fluent in English written and spoken; Arabic preferred but not essential.

• Excellent communication and interpersonal skills both written and verbal.

• Strong analytical and problem-solving skills.

• Experience of working in a cultural attractions and events environment in a supervisory or management position.

• Degree-level in a relevant subject e.g. HR tourism art history museum studies arts administration hospitality training education.

• Strong IT skills and the ability to pick up new software quickly.