Training Manager Al Shindagha Museum

About BLR WORLD

BLR WORLD is an award-winning global talent company for the culture
entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with Simply Brilliant People.

About Al Shindagha Museum

Located in the iconic Dubai Creek area within Al Shindaghas historical
neighbourhood the Museum tells one of the worlds most inspiring stories one visitors experience literally walking house to house through its pavilions across time. This is a museum like no other: wandering from history into the present day wearing traditional jewellery breathing in perfumes even diving virtually for pearls. Dubais culture and traditions are at its heart where people discover the Emirates fascinating heritage. Together with Dubai Culture BLR WORLD is bringing this heritage to life for every generation a living heart of the community as much as a destination for the world.

Position Details

Position Title: Training Manager
Department: Learning & Development
Reports To: District Manager
Location: Al Shindagha Museum Dubai UAE
Contract Type: Full-Time (24-Month Fixed-Term Contract)
Contract Duration: 24 Months (August 2026 July 2028)

About the Role

BLR WORLD is hiring a Training Manager to lead the design development implementation and continuous improvement of all training and professional development programmes supporting the Operations and Management Services contract at Al Shindagha Museum. Reporting to the District Manager the Training Manager will ensure that all operational educational commercial and visitor-facing staff possess the knowledge skills and competencies required to deliver exceptional visitor experiences in line with Dubai Cultures standards and strategic objectives.

The Training Manager will be responsible for conducting training needs assessments developing competency frameworks delivering induction and operational training programmes coordinating external subject matter experts evaluating training effectiveness and maintaining a culture of continuous learning. Working closely with the Operations Lead Programming teams and Commercial functions the role will ensure that training remains aligned with operational requirements visitor expectations organisational priorities and evolving museum programming.

The Training Manager will also oversee onboarding coaching mentorship leadership development quality assurance and succession planning while ensuring all training materials records assessments and reporting comply with contractual requirements and industry best practices.

Key Responsibilities

Training Strategy & Learning Development

• Develop and implement the overall Learning and Development Strategy for the Operations and Management Services contract.
• Conduct regular Training Needs Assessments to identify operational technical customer service leadership and competency gaps across all departments.
• Design review and continuously improve competency frameworks and training pathways for all operational positions.
• Ensure all learning initiatives support Dubai Cultures vision operational standards and visitor experience objectives.

Training Programme Development

• Design comprehensive training programmes for new and existing employees covering:

  • Museum induction and orientation.

  • Museum content and heritage interpretation.

  • Customer service excellence.

  • Visitor engagement and presentation skills.

  • Guided tours and storytelling techniques.

  • Educational programme delivery.

  • Workshop facilitation.

  • Health safety safeguarding and emergency procedures.

  • Inclusivity and accessibility.

  • Leadership and supervisory development.

  • Operational procedures and Standard Operating Procedures (SOPs).

• Develop training materials facilitator guides participant manuals assessments and digital learning resources.
• Ensure all training content remains current relevant and aligned with museum programming and operational requirements.

Training Delivery

• Deliver classroom practical on-the-job and blended learning programmes across all operational departments.
• Coordinate and manage external subject matter experts for specialist training sessions where required.
• Ensure external specialist training remains within contractual requirements and operational priorities.
• Deliver refresher training and continuous professional development programmes throughout the contract period.

Onboarding & Competency Management

• Manage the onboarding and induction process for all new employees.

• Assess employee readiness before deployment into operational roles.

• Maintain competency records and certification status for all operational staff.
• Support managers in assigning duties based on employee competence and operational readiness.

Coaching & Performance Development

• Provide ongoing coaching mentoring and performance support to operational teams and supervisors.
• Work closely with the Operations Lead to identify performance improvement opportunities and implement targeted development plans.
• Support leadership development initiatives for Chief Cultural Guides Coordinators and future supervisors.
• Promote a culture of continuous learning collaboration and professional growth.

Quality Assurance

• Monitor the quality and consistency of visitor interactions guided tours workshops and educational programmes.
• Conduct operational observations and quality audits to assess service delivery against established standards.
• Recommend and implement corrective actions where service standards require improvement.
• Ensure consistency of interpretation messaging and visitor engagement across all museum locations.

Training Evaluation & Reporting

• Measure the effectiveness of all training programmes using assessments observations visitor feedback and operational KPIs.
• Analyse training outcomes and recommend continuous improvements to learning programmes.
• Prepare monthly and quarterly reports covering:

  • Training delivered.

  • Employee participation.

  • Competency achievement.

  • Performance improvements.

  • Training effectiveness.

  • Recommendations for future development.

• Maintain accurate training records attendance logs assessment results and certification documentation.

Stakeholder Collaboration

• Collaborate closely with the District Manager to align learning initiatives with strategic business objectives.
• Support the Operations Lead in maintaining operational excellence through continuous capability development.
• Work with Programming Managers to ensure facilitators are fully prepared for new workshops exhibitions activations and public programmes.
• Coordinate with Recruitment functions to ensure smooth onboarding of new employees.
• Liaise with Dubai Culture representatives regarding training initiatives government requirements and operational standards where required.

Continuous Improvement

• Benchmark learning practices against international museum and visitor attraction standards.
• Introduce innovative learning methodologies digital learning solutions and blended training approaches.
• Develop succession planning initiatives to strengthen organisational capability and leadership pipelines.
• Promote knowledge sharing and best practice across all operational functions.

Required Experience

• Minimum 8 years experience in Learning & Development Training Management Museum Education Visitor Experience Hospitality Tourism or Cultural Institutions.
• Minimum 5 years experience managing training functions and learning programmes.
• Proven experience designing competency frameworks and structured training programmes.
• Experience delivering leadership development customer service and operational training.
• Demonstrated experience evaluating training effectiveness and driving performance improvement.

• Strong facilitation presentation coaching and mentoring skills.

• Excellent stakeholder engagement and communication abilities.

• Experience preparing learning reports competency assessments and training analytics.

• Strong organisational and project management skills.

Preferred Experience

• Experience working within museums cultural institutions heritage sites or visitor attractions.

• Experience developing interpretation and visitor engagement training.

• Familiarity with UAE cultural heritage tourism and government service excellence initiatives.
• Experience managing learning management systems (LMS) and digital learning platforms.

• Additional language skills are advantageous.

Required Education / Qualifications

• Bachelors degree in Education Human Resources Organisational Development Business Management Cultural Management Tourism Hospitality or a related discipline.
• Professional qualification in Learning & Development Adult Education Instructional Design Training Management or Coaching is highly desirable.
• Train-the-Trainer certification or equivalent professional accreditation is preferred.

Location and Commitment

• Full-time position.

• 24-month fixed-term contract

• Working 5 days per week with flexibility to support operational requirements seasonal programming public holidays special events and emergency operational needs.
• Regular presence across all Al Shindagha Museum pavilions and facilities.

• Location: Al Shindagha Museum Dubai United Arab Emirates.

Why Join BLR WORLD

BLR WORLD delivers tailored operational management visitor experience and workforce solutions for some of the regions leading cultural Training Manager you will play a key role inshaping learning and development strategies that build capability strengthen operationalexcellence and support exceptional visitor experiences at the Museum. You willcollaborate with multidisciplinary teams to design and deliver impactful training programmesfoster a culture of continuous learning and support professional growth across all operationalfunctions. This is a unique opportunity to make a lasting impact on the future ofmuseum operations heritage interpretation and cultural engagement in the UAE.