Technology Adoption Senior Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

We are looking for a Technology Adoption Senior Manager join our Product Services & Technology team working within one of the Constructions Industries newly formed divisions Customer Solutions Growth Regions.

At Caterpillar were committed to our customers who build a better more sustainable world with our products services and solutions. We understand and show the value of why they should choose us. Were exploring new ideas and opportunities innovating to discover the breakthroughs necessary for tomorrows growth. Through it all we are one team creating and delivering world-class products services and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Customer Solutions Growth Regions Division

This team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services digital and technology rental and used and financing. The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers. This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product services and technology. The role will:

• Support Field Teams Dealers & Customer with deep Product and Services expertise.

• Focus Product Services & Technology development on solving customer problems at the segment and site level.

• Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.

Role Definition: Manages strategic and business decisions related to product or product group creation development positioning and marketing.

What You Will Do:

• Lead a team of specialists who support field-based industry reps product groups and dealers in application training job site studies competitive testing and analysis value analysis and NPI launch training.

• Gathering marketplace requirements and setting direction for future product evolution. Engage with customers to drive operational improvements.

• Monitoring problem areas; defining or approving planned product enhancements.

• Developing business case business plan product definition and specifications product launch and life cycle management activities.

• Participating in quality assessment and improvement processes.

What You Have (Basic Skills Required):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

• Facilitates creation of the right products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Level Extensive Experience:

• Oversees development activities for multiple products or product lines.

• Advises colleagues on implementation and operational considerations.

• Coaches others on key factors that differentiate offerings from that of competition.

• Develops procedures for product planning development and delivery cycles.

• Promotes understanding of multiple product and service groups and their interdependencies.

• Monitors regulatory and environmental issues and considerations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

• Differentiates assumptions perspectives and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Uses effective decision-making approaches such as consultative command or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward upward and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Level Extensive Experience:

• Ensures negotiators have awareness of complementary yet diverse interests.

• Successfully completes significant negotiations both internal and external.

• Details the risks of negotiation breakdown from each partys perspective.

• Protects own position while demonstrating willingness to achieve win-win.

• Identifies similarities and differences in position and assesses impact on discussions.

• Detects and addresses lack of progress or a stalemate.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Level Extensive Experience:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort progress issues and successes.

• Maintains productive long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative healthy relationships.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Working Knowledge:

• Provides effective technical solutions to routine functional challenges via sound technical competence effectively examining implications of events and issues.

• Effectively performs the technical job aspects continuously building knowledge and keeping up-to-date on technical and procedural job components.

• Applies technical operating and project standards based on achieving excellence in delivered products technologies and services.

• Applies current procedures and technologies to help resolve technical issues in ones general area of technical competence.

• Helps others solve technical or procedural problems or issues.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Level Extensive Experience:

• Acquires and retains customers in multiple settings using value selling techniques.

• Coaches others on the application of value selling principles and practices.

• Delivers value-added services to customers beyond delivery of a purchased product technology or service consistently.

• Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.

• Solicits feedback from the customer community as a valued service provider.

• Teaches and coaches value selling to others within the organization.

Additional Information:

• Must be able to travel (Domestic & International)

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. Caterpillar does business on every continent principally operating through three primary segments Construction Industries Resource Industries and Energy & Transportation and providing financing and related services through our Financial Products segment.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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