Technical Engineer

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

As a Technical Engineer you will play a key role in delivering exceptional technical support and project execution across multiple service levels. Youll be responsible for resolving complex system issues guiding customers through technical challenges and ensuring operational excellence in both support and project environments. Acting as a bridge between frontline support advanced troubleshooting and project implementation youll contribute to improving service quality system reliability and technical knowledge across the team.

• Provide multi-level technical support (L1L3) to customers including troubleshooting incident management and system configuration across servers and networks.
• Maintain knowledgebases at each support level and ensure clear documentation of issues fixes and escalations.
• Handle critical incidents (P1/P2) to meet SLA targets and coordinate with vendors or product specialists for advanced resolutions.
• Act as technical lead on projects defining requirements estimating effort and ensuring high-quality timely delivery.
• Identify technical risks early propose solutions and ensure effective knowledge transfer to support teams post-deployment.
• Mentor and guide junior engineers promoting skill development and service excellence.

• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues across multiple layers (L1L3).
• Excellent communication and interpersonal skills to provide clear guidance and maintain positive customer interactions.
• Solid understanding of system infrastructure networking and server configurations.
• Experience managing incidents troubleshooting and maintaining documentation in a structured environment.
• Ability to work collaboratively in project teams and take ownership of technical deliverables.
• Proactive attitude toward continuous improvement both in systems and team processes.
• Commitment to maintaining high service standards and contributing to a positive support culture.
• A desire to mentor and support junior engineers sharing technical knowledge and best practices.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.