Sr. Specialist Fleet Integrity

ROLE SUMMARY

The Logistics Integrity team protects talabats rider marketplace by detecting preventing and reducing rider fraud and misconduct at scale across our eight markets in the Middle East. As a Sr. Specialist in the Integrity team you will own end-to-end a portfolio of high-impact rider misconduct behaviors plus the cross-cutting programs that keep the teams detection and enforcement engine running as one system. You will translate integrity risk into detection rules enforcement actions and measurable reductions working in close partnership with Product Operations Customer Experience and country leadership. Your work is a direct enabler of one of talabats most important operational priorities: making our rider network faster fairer and more reliable for the millions of customers we serve across the region.

WHATS ON YOUR PLATE

• Own a portfolio of high-impact rider misconduct behaviors end-to-end: define how each is measured baseline its prevalence across countries and rider cohorts run root-cause analysis and identify and prioritize the levers that will reduce it.

• Design and tune the detection rules and enforcement thresholds behind talabats integrity systems and manage the country-by-country rollout of each change across the region.

• Run the enforcement operating loop: periodic enforcement waves tracking of the worst offenders false-positive review per-country performance tracking and regular re-tuning based on what the data shows.

• Document how detection and enforcement flow end-to-end for every actively-managed behavior identify gaps broken handoffs and redundancies propose fixes.

• Own the tooling and operational hygiene layer of the team: workflow automation tracker maintenance and the critical infrastructure that keeps the detection & enforcement systems running.

• Expand the teams active integrity coverage over time by surfacing and prioritizing new misconduct patterns from the broader risk behaviors and building the business case to bring them into active management.

• Contribute owned-behavior performance into talabats regional integrity KPIs and the teams executive reporting cadence.

• Maintain audit-ready documentation for owned behaviors (detection logic thresholds enforcement rules decision trails false-positive handling) to support internal governance and public-company compliance requirements.

• Partner cross-functionally with Product Operations Customer Experience and country leadership on lever execution and country rollouts; participate in the teams weekly cadence and quarterly reviews.

Qualifications :

WHAT DID WE ORDER

• 4 to 6 years in Trust and Safety Fraud and Risk Marketplace Operations or Logistics Operations Analytics; tech-enabled or multi-market environments preferred.

• Bachelors degree in engineering business economics or equivalent practical experience.

• Track record in at least one of: behavioral fraud detection rule-based design gig-economy fleet operations or large-scale anti-abuse programs.

• Comfort owning a problem end-to-end: measurement root-cause analysis solution design execution and re-measurement of impact.

• Strong SQL fluency (BigQuery a plus); comfortable building dashboards and writing lightweight Python for automation.

• Analytical depth: ability to move from anomaly to root cause to lever to business case to measured impact.

• Process-mapping mindset: comfortable dissecting operational workflows and naming where they break.

• Strong stakeholder management across Product Operations and country teams; comfortable operating across multiple markets with different operational baselines and rule sets.

• Comfort with threshold tuning and the trade-off between catching abuse and unfairly flagging genuine users.

• Ability to influence empower and align people across a broad variety of job functions.

• Extremely organized and process-driven able to manage internal workload and expectations across a large set of stakeholders.

• Strong commitment to enforcing standards ethics and compliance.

• Hands-on enjoys fact-finding and going beyond theoretical frameworks.

• Strong fluency with Gen AI tools like Claude and Claude Code.

• Excellent written and verbal communication skills in English.

• Team player who thrives on comradery.

Remote Work :

No

Employment Type :

Full-time