Sports Academy Programmes Coordinator – Childrens Programmes Experience (Sports Academy Fitness Leisure Education)

Black Pearl is recruiting a highly organised and customer-focused Sports Academy Programmes Coordinator for a premium sports fitness and family leisure facility in Abu Dhabi.

The successful candidate will coordinate the daily administration and operation of multiple academy programmes while supporting participants parents coaches programme managers and internal departments.

KEY RESPONSIBILITIES

• Coordinate the administration and daily operation of academy programmes.
  
• Manage participant enquiries registrations enrolments transfers cancellations and waiting lists.
  
• Maintain accurate participant parent attendance assessment and programme records.
  
• Coordinate class schedules programme calendars venue requirements and operational resources.
  
• Support programme managers with coach schedules staffing information and timetable changes.
  
• Communicate programme schedules fees policies and operational updates to parents and participants.
  
• Support the onboarding and orientation of new participants and families.
  
• Monitor participant attendance progression retention programme occupancy and capacity.
  
• Prepare operational reports and support the monitoring of programme KPIs.
  
• Use CRM booking scheduling and reporting systems accurately.
  
• Maintain data integrity and confidentiality across all participant and company records.
  
• Coordinate programme changes while minimising disruption to customers.
  
• Assist with competitions showcases holiday camps workshops open days and community activities.
  
• Coordinate with schools suppliers and other external stakeholders when required.
  
• Work closely with Programme Managers Membership Sales Marketing Member Experience Human Resources and Operations.
  
• Support promotional campaigns participant-acquisition initiatives and cross-programme referrals.
  
• Help identify opportunities to improve programme occupancy retention and customer lifetime value.
  
• Respond professionally to participant and parent concerns.
  
• Escalate safeguarding operational or customer concerns appropriately.
  
• Support health and safety documentation risk assessments and equipment checks.
  
• Review administrative systems and recommend improvements to service efficiency and reporting.
  

Requirements

• Bachelors degree in Business Administration Sports Management Physical Education Leisure Management Marketing Events Management or a related discipline.
  
• A relevant diploma in Business Office or Sports Administration may also be considered.
  
• At least three years of experience in programme coordination operations administration customer service or business support.
  
• Previous experience coordinating childrens programmes sports academies leisure activities or educational programmes.
  
• Experience coordinating multiple programmes schedules or projects simultaneously.
  
• Experience handling bookings customer enquiries and participant administration.
  
• Experience using CRM booking or scheduling platforms.
  
• Advanced proficiency in Excel Word Outlook and PowerPoint.
  
• Strong reporting data-analysis and organisational skills.
  
• Excellent written and verbal communication skills.
  
• Ability to communicate patiently and professionally with children and parents.
  

PREFERRED

• Customer service project-management or business-administration qualification.
  
• First Aid and CPR certification.
  
• Experience organising competitions camps workshops or community events.
  
• Background in a sports academy fitness facility leisure centre education provider hospitality business or childrens activity organisation.
  

HOW TO APPLY

Apply through or email with the subject line:

Application Sports Academy Programmes Coordinator Abu Dhabi

Only shortlisted candidates will be contacted. Black Pearl does not charge candidates any recruitment or placement fee.