Service Engineer (Field-Base)
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support preventive maintenance incident resolution and coordination with centralized service teams to ensure optimal device performance SLA compliance and customer satisfaction.
- Provide on-site first-level and basic second-level support for printers and MPS environments
- Maintain troubleshooting and repair printers and related hardware
- Perform preventive maintenance and routine health checks on printing devices
- Monitor device performance consumables and service alerts to ensure uninterrupted operations
- Act as the primary on-site technical point of contact for MPS-related issues
- Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
- Maintain accurate service documentation incident logs and asset records
- Support continuous service improvement initiatives and follow standard service procedures
Qualifications :
- Diploma in IT Electronics or a related field
- Bachelors degree in IT Engineering or equivalent practical experience
Additional Information :
- 3-5 years of experience in printer maintenance technical support or service engineering
- Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role
Skills & Abilities:
- Strong troubleshooting and problem-solving skills
- Good understanding of printing systems and MPS environments
- Basic knowledge of IT hardware networks and system troubleshooting
- Ability to coordinate effectively with internal teams and external vendors
- Strong documentation and reporting skills
- Customer-focused mindset with good communication skills
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- مهندس ميكانيكي
- تصوير طبي
- الموارد البشرية
- Programmable Logic Controllers
- استكشاف الأخطاء وإصلاحها
عن الشركة
Established in 1981, Ghobash Group stands as a distinguished UAE-based conglomerate renowned for its highly diversified and progressive business ventures. With a robust portfolio spanning eight pivotal sectors, including a strong focus on Technology, Energy & Utilities, and Healthcare ... اعرض المزيد
