Service Delivery Manager
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Location: Abu Dhabi UAE
- Employment: Full Time
- Industry: AI and IT Company
- Sector: Government Entity
- Contract: 1 year extendable
- Experience: 79 Years
Responsible for governing end-to-end IT service delivery ensuring SLA/OLA adherence stakeholder alignment and continual service improvement across enterprise environments.
Govern overall service delivery performance SLAs and OLAs
Act as primary liaison between business vendors and IT operations
Develop and maintain SLAs and service performance reports
Lead service review meetings with senior stakeholders
Ensure incident problem and change processes are followed
Manage service budgets and resource allocation
Drive continual service improvement initiatives
Ensure service continuity risk mitigation and resilience
ITIL 4 Managing Professional (MP)
Strong knowledge of COBIT and ISO 20000
Stakeholder vendor and contract management
Reporting & analytics (Power BI Excel ServiceNow dashboards)
Strong leadership and communication skills
المهارات المطلوبة
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- دعم العملاء
- ServiceNow
- إدارة خدمات تكنولوجيا المعلومات
- ITIL
- إدارة المشاريع
- Operating Systems
