Senior Manager (Facilities) - RAK Properties

To lead and manage the integrated facilities management operations of the organization. The role involves strategic oversight and daytoday coordination of both Hard and Soft Services vendor performance regulatory compliance and service excellence. The Senior Manager will ensure optimal use of resources through effective planning execution and stakeholder collaboration. As a key leadership role the incumbent will drive operational excellence customer satisfaction and team engagement using CAFM and other enterprise systems.

Key Responsibilities:

• Act as the primary point of contact for all FM operations ensuring alignment with the organizations operational policies.
• Develop and implement integrated Hard & Soft Services strategies to ensure highquality service delivery asset performance and client satisfaction.
• Build and maintain effective crossfunctional relationships with stakeholders across the organizationincluding Project Operations HSEQ Administration and other teamsensuring seamless coordination and alignment with strategic goals and ESG.
• Oversee preventive corrective and predictive maintenance programs for MEP systems HVAC civil works and critical assets in accordance with international standards and best practices.
• Ensure proper lifecycle management of assets including condition monitoring audits and service life optimization.
• Manage facility upgrades technical fitouts energy optimization initiatives and capital improvement projects in coordination with engineering and project teams.
• Supervise all soft service functions including housekeeping landscaping pest control waste management and security servicesensuring high standards of hygiene safety and appearance.
• Oversee effective waste management practices ensuring segregation safe disposal and compliance with municipal and environmental guidelines.
• Conduct regular service quality inspections and audits for soft services; address deficiencies and drive continuous improvement per SFG20 standards.
• Act as the key liaison between customers and Community Management for coordination reporting and performance tracking aligned with governance policies.
• Coordinate with vendors contractors and internal teams to ensure SLA compliance and resolution of escalated issues.
• Maintain relationships with regulatory authorities consultants and endusers to address FMrelated requirements.
• Ensure 100% compliance with HSE regulations across Hard and Soft Services. Lead incident reporting audits and mitigation plans.
• Promote a culture of safety sustainability and compliance through training and awareness campaigns.
• Utilize CAFM systems to track maintenance schedules manage service requests analyze performance and generate operational dashboards.
• Ensure data accuracy within the CAFM platform and support digital transformation initiatives in facilities management.
• Prepare comprehensive monthly quarterly and adhoc reports on facility performance cost efficiency asset condition and compliance for leadership review.
• Review and recommend enhancements to FM policies SOPs and operational guidelines.
• Support contract administration procurement planning and cost control in coordination with finance/procurement teams.
• Fulfil additional responsibilities as assigned by the line manager; participate in reviews and planning meetings.
• Define clear roles and responsibilities conduct regular performance evaluations and identify training needs.
• Lead mentor and develop a multidisciplinary FM team to foster high performance and collaboration.
• Drive sustainability initiatives including recycling programs ecofriendly consumables and sustainable procurement.
• Monitor and implement energy management strategies including audits consumption tracking and HVAC/lighting optimization.
• Ensure compliance with the companys HSE policies rules and procedures.

Requisite Qualifications:

• Bachelors degree in Facility Management Engineering or a related field.
• Masters degree in Facilities or Business Administration (preferred).
• BICS certification (preferred not mandatory).

Experience Requirement:

• Minimum 10 years in Integrated Facilities Management with at least 2 years in a senior managerial role.
• Proven experience managing Hard and Soft FM services in large residential commercial and mixeduse developments.
• Familiarity with UAE regulatory requirements and FM sector best practices.

Skill Sets:

• Indepth technical knowledge of MEP systems HVAC lighting controls plumbing BMS cleaning security landscaping and vendor service delivery.
• Proficient in planning and executing PPM schedules for asset reliability and reduced downtime.
• Skilled in CAFM platforms for scheduling asset tracking performance monitoring and reporting.
• Capable of managing SLAs evaluating vendor performance and negotiating service agreements.
• Expertise in forecasting resource allocation and cost efficiency in FM operations.
• Strong understanding of UAE HSEQ standards risk assessments and regulatory compliance.

Core Competencies:

• Leadership in managing diverse teams and fostering a highperformance culture.
• Strategic alignment of FM operations with business goals including risk anticipation and proactive planning.
• Relationship building with internal departments clients and external authorities.
• Excellent communication and interpersonal skills for crossfunctional collaboration.

Note:

This job description is not exhaustive and may evolve over time. Duties and responsibilities may change with or without notice based on business needs.