Senior Account Manager BFSI

The Senior Account Manager BFSI will manage strategic client relationships within the banking financial services and insurance sector drive business growth through upsell/cross-sell opportunities and ensure high levels of customer satisfaction and retention. The role will require a strong understanding of BFSI client challenges IT/digital solutions (cloud security outsourcing) and the ability to operate at senior stakeholder levels.
DUTIES & RESPONSIBILITIES

• Serve as main point of contact for designated BFSI accounts: build maintain and deepen strong relationships with C-level and senior stakeholders in banks insurance companies fin-techs and other financial institutions.
• Develop and execute account plans aligned with annual targets client goals and CNSs solution portfolio.
• Identify and drive new business opportunities (upselling cross-selling) within existing accounts and pursue new accounts in the BFSI vertical.
• Manage full sales lifecycle: from opportunity identification solution design (in partnership with pre-sales/solution architects) proposal negotiation to contract closure.
• Collaborate with pre-sales delivery service operations finance and contract teams to ensure smooth implementation billing and support for clients.
• Monitor account health report on performance pipeline risks and opportunities and provide regular updates to senior sales leadership.
• Understand market dynamics competitor activity and BFSI industry trends to position CNS solutions competitively.
• Ensure high client satisfaction and retention by proactively managing escalations service delivery issues and evolving client needs.
• Maintain accurate data in CRM tools (e.g. Salesforce HubSpot) and ensure adherence to internal processes and standards.
• Represent the company at client meetings industry events and contribute to thought leadership in the BFSI space.

Qualifications :

Education

• Bachelors degree in Business Administration Finance Marketing or a related field eg computer science.
• MBA studies preferred. 

Experience

• Minimum of 10 years of experience in account management in the UAE client relationship management or sales with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI. 
• Excellent communication presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships.
• Strong strategic thinking commercial acumen and ability to develop account plans and deliver results.
• Experience working with CRM systems pipeline management forecasting and reporting.
• Ability to collaborate with cross-functional teams (pre-sales delivery finance) and manage multiple stakeholders.
• Self-driven results-oriented and able to operate in a fast-paced dynamic environment.
• Fluency in English; Arabic language skills would be advantageous.
• Experience and knowledge within the UAE Banking market.

Additional Information :

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work :

No

Employment Type :

Full-time