Securities Services Middle Office Associate

As an Associate within the Client Facing Team you will play a vital role in the day to day management of the Custody Middle Office. As a part of the team you will act as a point of contact for clients in respect of their Trade Cash and Asset Servicing enquiries and likewise the Team performs client outreach on behalf of the various Operational Teams. Key focus areas for the role are proactivity responsiveness knowledge and drive for excellence.

Job responsibilities

• Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
• Provide value add client service and operational subject matter expertise for Asset Servicing Cash FX and Trade enquiries.
• Perform root cause analysis of Asset Servicing (COACs and Income) Cash FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
• Identify opportunities to reduce client enquiries improve client STP rates for cash FX Asset Servicing and trade instructions manual fax reduction / any bespoke client processes

Required qualifications capabilities and skills

• Self-motivated flexible innovative adaptable and analytical
• Excellent prioritisation planning organisational and time management skills
• Excellent interpersonal skills confident at interacting with and communication with internal and external parties
• Ability to multitask and work in a fast paced environment essential

Preferred qualifications capabilities and skills

• Some industry/product knowledge in Trades Cash or Asset Servicing would be advantageous