Sales Support Coordinator (4 months contract)

Howden a Chart Industries Company is a global engineering business that provides industrial products that help multiple sectors improve their day-to-day processes. Howdens core focus is providing quality solutions for air and gas handling and it has over a century of experience doing so.

Howden Middle East based in Dubai is looking for an experienced Sales Support Coordinator for a 4-month contract. We are seeking an experienced and well-organized Sales Coordinator to support essential aftermarket (AFM) services for customers in the Middle East region. The successful candidate shall be responsible for handling AFM enquiries generating proposals and processing orders. Preference will be given to candidates with a valid UAE visa.

• Effectively manage Aftermarket sales by registering customer enquiries in the system coordinating with various business units/suppliers.
• Prepare quotes in CRM in accordance with the internal pricing policy and submit them to customers via email or portal after obtaining the necessary approvals
• Engaging with customers business units sales managers and technical engineering to address both commercial and technical inquiries from the customer.
• Constant follow-up on opportunities with customers/agents and updating the CRM with accurate information.
• Review customer orders process them in ERP and issue the orders to the respective manufacturing entities after obtaining the necessary approvals.
• Create and submit advance payment invoices to customers and coordinate with the Finance dept.
• Preparation of reports related to AFM opportunities and orders by collecting the data from CRM and ERP.
• Maintaining all data electronically in folders and email directories as per company policy.
• Customer and Vendor Onboarding after obtaining all required supporting documents as per company policy.
• Coordinating with customers and the Internal trade compliance team to secure the necessary approvals for conducting business transactions with customers located in monitored countries.
• Providing essential support during SOX and financial audits.

• Bachelors degree in business management engineering technical or related field.
• 3-5 years of relevant business background including customer service and inside sales preferably from the same industry.
• Ability to create and maintain strong relationships with customers employees and agents.
• Familiar with UAE VAT principles.
• Knowledge of CAD letters of credit and shipping Incoterms.
• High moral and ethical standards.
• Proficient in Microsoft Office Products Word Excel PowerPoint Outlook Access Power BI etc.
• Familiar with Microsoft Business Central ERP and CRM (Sales Logix / Salesforce).
• Strong interpersonal skills active listener clear and concise communicator (both oral and written); proven collaboration skills.
• Ability to work in a dynamic environment covering multiple projects/proposals simultaneously and meet deadlines.

Howdenprovides a great benefits package in addition toan alsoprovidesthechanceto workin an exciting fast-paced environmentfor aglobalengineeringcompany.