Retention Team Leader Manager

Decision Management Consultants is recruiting a Retention Team Leader/Manager for one of its clients operating in the Forex industry in Dubai UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions customer-centric operations and compliance with international regulatory standards. With a growing presence in the region they offer innovative trading services and a dynamic workplace that encourages performance growth and collaboration.

Key Responsibilities

• Lead and manage the daily operations of the UK/English Desk retention team
  
• Coach and mentor team members to achieve retention deposit and revenue targets
  
• Monitor team KPIs and implement performance improvement strategies
  
• Drive client retention initiatives and maximize customer lifetime value
  
• Support the team with objection handling and complex client cases
  
• Maintain a high-performance culture through continuous coaching and leadership
  

Requirements

• Minimum 4 years of experience in the Forex trading industry
  
• Minimum 2 years of experience leading or supervising a retention team
  
• Previous experience as a Retention Team Leader Senior Retention Agent or Acting Team Leader is preferred. High-performing Senior Retention Agents with leadership experience are also encouraged to apply
  
• Mandatory experience managing the UK/English Desk within the Forex trading industry
  
• Mandatory experience retaining UK Forex trading clients
  
• Strong understanding of client retention strategies reactivation campaigns objection handling deposit generation and revenue optimization
  
• Proven ability to coach mentor motivate and develop high-performing retention teams
  
• Strong analytical skills with experience monitoring KPIs and implementing performance improvement plans
  
• Excellent verbal and written English communication skills
  

Benefits

• Competitive Salary
  
• Employee Benefits as per the UAE Labor Law