Remote IT Support Intern (50 Positions)

This is a remote position.

As an IT Support Intern at Talents of Endearment you ll:

• Serve as the first point of contact for end-user technical issues.
  

• Troubleshoot hardware software and connectivity problems across Windows macOS and Linux environments.
  

• Log categorize and escalate support tickets using our IT service management (ITSM) platform.
  

• Collaborate with senior engineers to resolve incidents and implement solutions.
  

• Contribute to knowledge-base articles and user guides.
  

• Participate in weekly skill-building workshops (network fundamentals security best practices remote-work tooling).
  

• End-to-end incident management and service-desk workflows
  

• Remote-access tools (e.g. VPNs RDP TeamViewer) and collaboration suites (e.g. Microsoft 365 Google Workspace)
  

• Basic scripting for automation (PowerShell Bash)
  

• Network troubleshooting (LAN/WAN Wi-Fi IP configuration)
  

• Customer-centric communication and technical documentation
  

• Cybersecurity awareness and compliance fundamentals
  

• Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field
  

• Fundamental understanding of operating systems networking and cloud-based services
  

• Strong problem-solving mindset with a passion for helping others
  

• Excellent written and verbal communication skills in English
  

• Self-motivated organized and able to thrive in a fully remote environment
  

• Basic knowledge of ticketing systems (e.g. Zendesk Freshdesk) is a plus
  

• Mentorship: Pair up with experienced IT professionals and receive regular feedback.
  

• Growth: Access to curated learning paths certifications and hackathons.
  

• Community: Engage with a cohort of 50 interns network collaborate and form lifelong connections.
  

• Flexibility: Work from anywhere with asynchronous check-ins suited to your schedule.
  

• Impact: Play a key role in supporting a fast-growing organization and its global workforce.