Remote Account Manager

JOB PURPOSE:

The remote account manager is responsible for the development of an assigned pool of SMB customer base concerning Company product and service offerings. The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, value-based selling, and building long-term relationships that lead to new customer insights.

KEY RESPONSIBILITIES:

• Develop and execute the client account strategy that defines how we will help the client fulfill their business needs, and growth plans and differentiate themselves.
• Manage and grow customer relationships by delivering attentive, relationship-based support to allocated accounts, to drive adoption and prevent attrition.
• Serve as a liaison to customers regarding new product/ service launches
• Identify, map, and maintain frequent contact (primarily through telephone and virtual meetings) with key individuals who most directly influence account penetration.
• Coordinate and manage customer product/service demos as and when needed
• Ensure sales targets, revenue, and profit targets are met.
• Ensure excellent customer satisfaction levels with every customer engagement and meet customer experience and NPS target
• Work cross-functionally to ensure customer satisfaction is achieved through efficient internal coordination and communication.
• Understand the company value proposition and a competitive advantage versus the next best alternative and aggressively position for growth.
• Use existing market and/or industry knowledge for Telco and ICT needs.
• Keep management up-to-date on account activity, trends, and sales leads
• Engage with Inside Sales Team Lead to coordinate and contribute to business reviews
• Be familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress.
• Participate in training for reasons of personal development, customer relationship building, and industry networking

QUALIFICATIONS & EXPERIENCE:

Education:

Required:

• Bachelor’s degree in Sales, Marketing/ Business Administration

Desired:

• Master's degree in Sales, Marketing, Business Administration / MBA

Experience:

Required:

• 2+ years experience in account management in the Telecom industry

Desired:

• Experience analyzing data and best practices to assess performance drivers