Quality Manager Customer Service
موقع الوظيفة:
رأس الخيمة - الإمارات
الراتب شهرياً:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
We are seeking a Quality Manager Customer Experience to lead service excellence and quality enhancement initiatives across municipal operations in Ras Al Khaimah. This role is ideal for professionals with a multidisciplinary consultancy background particularly those experienced in engineering quality management and project delivery. The selected candidate will work closely with senior leadership to translate strategic objectives into actionable programs that elevate customer satisfaction and operational efficiency.
- Lead the design implementation and monitoring of quality frameworks and performance metrics to drive service excellence.
- Act as a liaison between senior management and project teams ensuring alignment accountability and effective communication.
- Oversee customer experience improvement projects from concept to execution ensuring measurable impact and stakeholder satisfaction.
- Conduct service assessments feedback analyses and quality audits to identify areas of improvement and recommend actionable solutions.
- Collaborate with engineering operations and IT teams to enhance process efficiency and customer engagement across multiple touchpoints.
- Support organizational transformation by fostering a culture of continuous improvement and customer-centric service delivery.
- Prepare and present progress reports dashboards and performance reviews for executive leadership.
- Bachelors degree in Engineering Quality Management or a related field; a Masters degree is an advantage.
- Minimum 10 years of experience in quality management customer experience or project delivery within consultancy or engineering environments.
- Strong background in multidisciplinary project management and stakeholder engagement.
- Proven expertise in quality frameworks service excellence models and customer experience strategies.
- Excellent communication analytical and presentation skills.
- Experience working with government or municipal entities in the UAE is highly desirable.
- Arabic-speaking candidates will be given preference.
المهارات المطلوبة
- الكتابة
- إدخال البيانات
- خدمة العملاء
- Basic Math
- Computer Skills
- Windows
- الخدمات المصرفية
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
عن الشركة
We are a trusted management consulting firm with a key focus on Search and Advisory solutions. Our purpose is to engage with leading organizations and support their human capital needs. We understand the challenges that our clients face while filling a vacancy and our candidates who s ... اعرض المزيد
