Product Success Manager - Sprinklr
نُشرت في :
28-11-2023
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نُشرت في :
28-11-2023
الوصف الوظيفي
Sprinklr is a leading enterprise software company for all customerfacing functions. With advanced AI Sprinklrs unified customer experience management (UnifiedCXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than 1000 of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
. Job Description
You will be the owner for the set of accounts and drive product retention consumption adoption engagement and growth for a set of customers.
- Deliver Value
- Be able to deliver on and communicate the value associated with their investment in the Sprinklr platform
- Understand Customers current Sprinklr implementation and ensure maximization of business value realized by the customer through consultative support training business reviews and configuration optimization
- Ensure that every customer derives the most value possible from the platform leading to retention
- Be the Strategic Advisor who Establishes and Builds Customer Relationships
- Establish and nurture senior level relationships built on trust develop client champions and identify key stakeholders
- Become your customers daytoday strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr
- Drive Adoption
- Empower Sprinklr customers to improve their endcustomers digital experiences and achieve business objectives through the adoption of Sprinklr product
- Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use cases product features benefits and value propositions and ensure your team knows how to communicate them effectively
- Be hands on on the platform and updated to Sprinklrs latest features is critical in delivering the best suited solutions to customers
- Guarantee Retention and Grow the business
- Increase renewal rates drive adoption and consumption improve customer satisfaction and cultivate Sprinklr advocates to generate new business (upsell and crosssell)
- Identify opportunities for customer references and case studies
- Account Governance
- Manage and track key performance indicators (KPIs) including renewal consumption adoption and expansion commitments to ensure exceptional predictable results
- Calculate risk forecasts based on product adoption; close renewal upsell and crosssell opportunities within assigned client accounts in partnership with relevant Sales Account Executives while achieving targeted renewal rate
- Manage Internal Stakeholders
- Be a customer advocate within Sprinklr providing feedback to engineering teams to develop / identify new features & products
- Serve as the internal voice of the customer and advocate for your customers needs (services support product management executive alignment)
- Work closely with multiple teams (sales. support product specialists services etc.) within Sprinklr
Why youll love Sprinklr: Were committed to creating the kind of culture where you feel like you belong are happier today than yesterday and your contributions matter. At Sprinklr our goal is to treat everyone like family and passionately genuinely care. For fulltime employees we offer flexible paid time off and paid parental leave medical plans dental and vision plans life insurance 401(k) savings plans employee stock options gym and wellness discounts Plum benefits Lifemart discounts and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the worlds most loved enterprise software company ever.
We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation. Its platform provides every customerfacing team with the ability to reach engage and listen to customers around the world. At Sprinklr we have many of the worlds largest brands as our clients and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing this includes daily meditation breaks virtual fitness and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgementfree zone regardless of gender race ethnicity age and lifestyle preference among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively were more innovative creative and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. See also Sprinklrs EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation please let us know by filling out this
form
and we will reach out to you. If you have additional questions please contact confidential
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